WARRANTY & REPAIRS

At ALUH Jewels, we want your jewellery to shine with you for years to come. Please read our warranty and care guidelines below.

1. BRAZILIAN JEWELLERY – 18K GOLD PLATED

6-Month Warranty

Our Brazilian semi-jewellery includes a 6-month warranty against manufacturing defects.

What is covered?

  • Manufacturing defects.
  • Issues with the original craftsmanship.

What is not covered?

  • Normal wear and tear.
  • Damage caused by misuse or improper care.
  • Accidental damage.
  • Broken or lost stones caused by mishandling.

Care instructions:

  • Avoid perfumes and cosmetics.
  • Remove before showering.
  • Avoid wearing in the sea or swimming pools.
  • Store in a dry place, preferably in its original packaging.

2. SOL COLLECTION – WATERPROOF

316L Stainless Steel with Gold Plating

The SOL Collection is ALUH’s waterproof jewellery collection, designed for everyday wear and lasting shine.

  • Waterproof and sweat-resistant.
  • Made with 316L stainless steel.
  • Designed for everyday activities.

Please note that the additional 6-month semi-jewellery warranty does not apply to SOL. Australian Consumer Law rights remain unaffected.

3. REPAIRS & WARRANTY CLAIMS

If you experience an issue with your jewellery, please contact our team with:

  • Your order number or proof of purchase.
  • A description of the issue.
  • Clear photos or videos of the jewellery.

Our team will assess your request and advise you on the next steps. Any applicable repair costs will be communicated and approved before proceeding.

4. AUSTRALIAN CONSUMER LAW

Our 6-month warranty is an additional benefit offered by ALUH Jewels and does not replace or limit your rights under Australian Consumer Law.

For any questions regarding warranty, repairs or jewellery care, please contact us.

ALUH JEWELS

Made to Shine With You.