RETURNS & REFUNDS

At ALUH Jewels, we want you to love every piece you purchase. Our returns policy is designed to make your shopping experience as simple and transparent as possible.

Returns

You have 14 days from receiving your order to request a return or exchange on eligible full-priced items.

Items must be unworn, unused, in their original condition, with all tags attached and original packaging. Proof of purchase is required.

Eligible change-of-mind returns are offered as store credit or exchange only. Earrings, personalised items and gift cards are excluded from change-of-mind returns. Sale items are also excluded.

How to Start a Return

To request a return or exchange, contact us at alujewels@gmail.com with your order number and details of your request.

Please wait for approval and return instructions before sending your item.

Unless otherwise agreed, return shipping costs for change-of-mind returns are the customer's responsibility.

Damaged or Faulty Items

Please inspect your order upon arrival. If an item is damaged, defective or incorrect, contact us as soon as possible at alujewels@gmail.com with your order number and photographs so we can assist.

Exchanges

Exchanges are subject to product availability and eligibility requirements. Please contact us before returning your item to discuss available options.

Refunds

For eligible change-of-mind returns, we offer store credit or exchanges rather than refunds.

If an item is faulty or does not meet Australian Consumer Law requirements, you may be entitled to a repair, replacement or refund, depending on the circumstances.

Approved refunds will be processed to the original payment method, where applicable. Bank and payment provider processing times may vary.

Your Consumer Rights

Nothing in this policy excludes, restricts or modifies any rights or remedies available to you under the Australian Consumer Law or other applicable consumer protection legislation.

Contact

For return requests, exchanges or any questions about your order, please contact:

ALUH Jewels

Email: alujewels@gmail.com

Website: www.aluhjewels.com

Made to Shine With You.