Returns & Exchanges

At ALUH Jewels, we want you to be happy with your purchase. If you wish to exchange an item, you can contact us within 14 days of receiving your order.

To qualify, items must be unworn, unused, with all original tags attached and returned in their original packaging. Proof of purchase is required.

We offer store credit or exchanges on eligible full-priced items. Earrings are excluded from change-of-mind returns for hygiene reasons.

Return postage is the customer's responsibility unless the item is faulty or incorrect.

Your rights under Australian Consumer Law are not affected by this policy.